سياسة الخصوصية
فطور الريف

Privacy Policy for the Fatoor Al Reef Application
Last Updated: 16 August 2026
At Fatoor Al Reef Restaurant, we are committed to protecting the privacy of our application users and safeguarding their personal data. This Privacy Policy explains how we collect, use, store, and share your personal data when you use the Fatoor Al Reef application or order products and services available through it.
Personal data is processed in accordance with the Personal Data Protection Law and its Implementing Regulations applicable in the Kingdom of Saudi Arabia.
1. Data Controller
Fatoor Al Reef Restaurant is the entity responsible for collecting and processing personal data through the application.
• Trade Name: Fatoor Al Reef Restaurant
• Legal Entity Name: Fatoor Al Reef
• Commercial Registration Number: 4700014423
• City: Yanbu Industrial City
• Email Address: fatourareef@gmail.com
• Contact Number: 0533377219
2. Personal Data We Collect
Depending on how you use the application, we may collect the following information:
• Full name.
• Mobile number and email address.
• Delivery address and geographical location.
• Order details, selected products, and any notes added to the order.
• Order, payment, and refund history.
• Billing information, where applicable.
• Device information, including device type, operating system, and Internet Protocol (IP) address.
• Application usage data, such as pages visited and duration of use.
• Communications with customer service.
• Product and service ratings, complaints, feedback, and suggestions.
• Information relating to promotional offers that you have agreed to receive.
Payment information is processed through authorized electronic payment service providers. Fatoor Al Reef Restaurant does not generally store your complete bank card details within its systems.
3. How We Collect Personal Data
We may collect your personal data when you:
• Create an account or sign in to the application.
• Place an order, make a reservation, or complete a payment.
• Enter a delivery address or permit the application to access your geographical location.
• Contact customer service.
• Participate in promotions, surveys, or loyalty programs.
• Use the application or interact with its notifications.
• Use services provided by payment, delivery, or technology service providers connected to the application, to the extent necessary to provide the requested service.
4. Purposes for Using Personal Data
We use your personal data for the following purposes:
• Creating and managing your account and verifying your identity.
• Receiving, preparing, and delivering orders.
• Processing payments, issuing invoices, and handling refunds.
• Communicating with you regarding the status of your order or any issue relating to it.
• Providing support and responding to inquiries and complaints.
• Maintaining your order history to facilitate future purchases.
• Managing loyalty programs, discounts, and promotional offers.
• Improving the quality of our products, services, and user experience.
• Analyzing application performance and resolving technical problems and malfunctions.
• Preventing fraud and misuse and protecting the rights of the restaurant and its customers.
• Complying with legal, financial, accounting, and tax requirements.
• Sending promotional offers and marketing communications after obtaining your consent, where required.
5. Legal Basis for Processing Personal Data
We process your personal data based on one or more of the following legal grounds:
• Performing your order or fulfilling a contract entered into with you.
• Your consent to process personal data for a specific purpose.
• Compliance with a legal, regulatory, or judicial obligation.
• Protecting the legitimate interests of the restaurant, provided that such interests do not conflict with your rights or interests.
• Protecting vital interests, where applicable.
Where consent is the legal basis for processing, you may withdraw your consent at any time. The withdrawal of consent will not affect the lawfulness of any processing carried out before the consent was withdrawn.
6. Sharing Personal Data with Third Parties
We may share the minimum amount of personal data necessary with:
• Delivery companies and delivery representatives.
• Electronic payment service providers and banks.
• Hosting, cloud storage, and technology service providers.
• SMS and notification service providers.
• Analytics and application performance measurement providers.
• Accountants, auditors, and professional advisers.
• Governmental, regulatory, or judicial authorities when required by law.
Our service providers are required to use personal data only to the extent necessary to provide the requested services and to implement appropriate measures to protect it. We do not sell your personal data to any third party.
7. Geographical Location
The application may request access to your geographical location to identify your delivery address and facilitate order fulfilment.
You may disable location access through your device settings. However, doing so may affect certain delivery services or require you to enter your address manually.
8. Notifications and Marketing Communications
We may send you notifications relating to your orders and the services provided through the application. We may also send promotional offers and marketing materials after obtaining your consent, where required.
You may unsubscribe from marketing communications at any time through:
• The application settings.
• The unsubscribe link, where available.
• Contacting us using the contact information provided in this Privacy Policy.
We may continue to send necessary service-related communications, including order confirmations and delivery updates, even after you unsubscribe from marketing communications.
9. Cookies and Tracking Technologies
The application or its associated website may use cookies and similar technologies for the following purposes:
• Keeping users signed in to their accounts.
• Remembering settings and preferences.
• Analyzing application usage.
• Improving performance and user experience.
• Measuring the effectiveness of advertising campaigns after obtaining the required consent.
You may be able to manage some of these technologies through your device or browser settings.
10. Data Security
We implement appropriate organizational, technical, and security measures to protect your personal data against unauthorized access, use, modification, disclosure, loss, or damage. These measures include restricting access permissions and using appropriate technical security controls.
However, no electronic method can guarantee absolute security. We therefore continuously review and improve our data protection measures.
11. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes for which it was collected or for the period required by applicable laws and regulations, including accounting, tax, and dispute-resolution requirements.
When there is no longer a legal or legitimate reason to retain the data, it will be securely deleted or destroyed, or identifying elements will be removed, unless another legal basis requires us to continue retaining it.
12. Transfer of Personal Data Outside Saudi Arabia
The application may use technology or storage service providers whose servers are located outside the Kingdom of Saudi Arabia.
If personal data is transferred outside Saudi Arabia, such transfer will be carried out in accordance with the Personal Data Protection Law and the Regulation on Personal Data Transfer Outside the Kingdom, with the implementation of appropriate safeguards.
13. Your Rights Regarding Personal Data
Subject to the circumstances and exceptions provided under applicable laws and regulations, you may have the right to:
• Be informed of the legal basis and purpose for collecting and processing your personal data.
• Access your personal data.
• Request a copy of your personal data in a clear and readable format.
• Request the correction, completion, or updating of inaccurate or incomplete personal data.
• Request the destruction of your personal data when there is no longer a legitimate reason to retain it.
• Withdraw your consent when consent is the basis for processing.
• Object to or submit a complaint regarding the processing of your personal data.
To exercise any of these rights, please contact us through:
• Email: fatourareef@gmail.com
• Mobile Number: 0533377219
We may request certain information to verify your identity before processing your request. We will respond within the period specified under applicable laws and regulations.
14. Children’s Personal Data
The application is not independently intended for children under the applicable legal age. If an order is placed on behalf of a child, it must be made by or with the consent of the child’s parent or legal guardian, in accordance with applicable laws.
If we become aware that a child’s personal data has been collected without a valid legal basis or the required consent, we will take appropriate steps to delete it.
15. Third-Party Links and Services
The application may contain links to or services provided by third parties. The use of such services is subject to the privacy policies of their respective providers.
We are not responsible for the privacy practices of third parties that we do not manage or control.
16. Changes to This Privacy Policy
We may update this Privacy Policy when our application services, data-processing activities, or applicable legal requirements change.
The updated version will be published within the application, together with the date of the latest update. We may also notify you if material changes are made.
17. Contact and Complaints
If you have any questions, wish to exercise your rights, or would like to submit a privacy-related complaint, please contact us through:
• Restaurant: Fatoor Al Reef Restaurant
• Email: fatourareef@gmail.com
• Contact Number: 0533377219
• Address: Al-Buthnah District, Al-Buthnah Commercial Center, Yanbu Industrial City, Kingdom of Saudi Arabia
• Order Hours: 6:00 AM to 12:30 PM and 7:30 PM to 10:30 PM
If your complaint is not resolved satisfactorily, you have the right to submit it to the competent authority in accordance with the procedures applicable in the Kingdom of Saudi Arabia.
This Privacy Policy has been prepared in consideration of the elements recommended in the Guidelines for Preparing and Developing Privacy Policies and the rights of data subjects under the Saudi Personal Data Protection Law. Legal review is recommended after confirming that this policy accurately reflects the application’s actual services, particularly its payment, delivery, analytics, and data-hosting providers.